Effective Date: 17/10/2024
At [Your Soap Brand], we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website (the "Site"). By using the Site, you agree to the practices described in this policy.
1. Information We Collect
When you visit our website, engage with us, or make a purchase, we may collect the following types of information:
a. Personal Information
We collect the personal information you provide when you:
- Make a purchase: your name, billing address, shipping address, payment information (such as credit card numbers), email address, and phone number.
- Subscribe to our newsletter: your name and email address.
- Contact us with inquiries or for customer support: your email address, name, and any additional information you provide in your message.
b. Automatic Information
As you browse the Site, we may automatically collect information about your device, such as your IP address, browser type, time zone, and some of the cookies installed on your device. We may also collect information on how you interact with the Site, including pages viewed, time spent, and how you navigate the Site.
We use the following technologies to collect automatic information:
- Cookies: Small data files placed on your device that help us improve your user experience and track usage. For more information about cookies and how to disable them, please see our Cookie Policy.
- Log Files: Track actions occurring on the Site, including your IP address, browser type, Internet service provider, and referring/exit pages.
2. How We Use Your Information
We use the information we collect for the following purposes:
a. To Process Orders and Deliver Products
We use your personal information to fulfill your orders, including processing your payment information, arranging shipping, and providing you with order confirmation and updates.
b. To Improve Our Services
We use automatic information to help us understand how customers use our Site, diagnose issues, and improve functionality.
c. For Marketing Communications
If you opt in to our newsletter, we will use your contact information to send you updates, promotions, and product news. You can unsubscribe from these communications at any time by clicking the "unsubscribe" link at the bottom of our emails.
d. Customer Support
We may use your personal information to respond to your inquiries, requests for support, or to handle returns and exchanges.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with trusted service providers, such as:
- Payment processors to securely handle transactions.
- Shipping companies to fulfill your orders.
- Analytics tools (like Google Analytics) to help us understand how visitors use the Site.
- Marketing platforms to help us manage email communications.
These third parties only have access to the information necessary to perform their specific services, and we require them to protect your personal data in compliance with this Privacy Policy and applicable data protection laws.
4. Data Security
We take the security of your personal information seriously. We use reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, or alteration. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. For example, we will retain order information for accounting and legal purposes.
6. Your Rights
As a user, you have the following rights concerning your personal data:
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can ask us to correct or update any incorrect or incomplete personal information.
- Deletion: You have the right to request that we delete your personal data, subject to certain legal exceptions.
- Withdrawal of Consent: If you have provided consent for any processing of your personal data, you have the right to withdraw that consent at any time.
- Data Portability: You can request your data in a structured, commonly used, and machine-readable format to transfer to another service provider.
To exercise any of these rights, please contact us at [Your Email Address].
7. Cookies
Our website uses cookies to enhance your browsing experience and collect information on how you interact with our Site. You can manage your cookie preferences through your browser settings. For more details on how we use cookies and how you can opt out, please refer to our Cookie Policy.
8. Third-Party Links
Our website may contain links to third-party websites, which have their own privacy policies. We are not responsible for the privacy practices of these third-party websites, and we encourage you to review their policies before providing them with your personal data.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. Any changes will be posted on this page, and we will update the "Effective Date" at the top. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
Evergreen Naturals