Effective Date: 17/10/2024
At Evergreen Naturals], we want you to be completely satisfied with your purchase. This Shipping & Returns Policy outlines our shipping practices and return procedures to ensure a smooth shopping experience.
Shipping Policy
Free Shipping:
We are pleased to offer free shipping on all orders within the UK. No minimum purchase is required to qualify for this offer.
Processing Time
- All orders are typically processed within 1-3 business days.
- You will receive an email confirmation once your order has been shipped, along with a tracking number.
Delivery Time
- Standard shipping typically takes 3-5 business days for delivery within the UK.
- Please note that delivery times may vary based on your location and any potential delays with our shipping partners.
International Shipping
- Currently, we only ship within the UK. Please check back in the future for possible international shipping options.
Returns Policy
Your satisfaction is our priority! If you are not completely satisfied with your purchase, we accept returns under the following conditions:
Return Period
- You may return items within 10 days of receiving your order.
Eligibility for Returns
- To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging with tags attached (if applicable).
How to Initiate a Return
- Please include your order number and the reason for your return.
- Once your return request is approved, we will provide you with instructions on how to return your item.
Return Shipping Costs
- Customers are responsible for the return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance for items over £20, as we cannot guarantee that we will receive your returned item.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days, depending on your payment provider.
Exchanges
- We currently do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.
Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order so we can resolve the issue promptly.
Contact Us
If you have any questions or concerns regarding our shipping and returns policy, please reach out to us at:
Evergreen Naturals
Thank you for shopping with us! We appreciate your business and are here to help you with any questions or concerns.